Trang 9 - Việc làm customer service specialist (53.555 việc)

- Manage and supervise daily reception operations, ensuring professional service and a positive customer experience
- Directly welcome, guide, and assist patients, customers, and doctors throughout the consultation process

- Prepare shipment invoices to customer, prepare the payment to carrier and buy the MB/L
- Send pre-alert to overseas offices within 3 working days after on board date, trace the shipment and report shipment status to customer and overseas offices

- Prepare shipment invoices to customer, prepare the payment to carrier and buy the MB/L
- Send pre-alert to overseas offices within 3 working days after on board date, trace the shipment and report shipment status to customer and overseas offices
Xem tất cả: Việc làm tại Hồ Chí Minh

- Communicate with Suppliers/Shipping Companies/Customers/Overseas offices effectively, providing good customer service and timely response to enquiries
- Proactive working attitude, good service mind and pay attention to details

- Ensure customer satisfaction with Thygesen's products and services through regular contact and follow-ups
- Manage customer accounts, oversee the progress and costs of development projects

- Work closely with customers, carriers, customs brokers, and internal teams to ensure timely cargo movement and documentation accuracy
- Track shipments and provide status updates to customers and internal stakeholders

- Liaise with "Customer Technical Services" for product knowledge and application upgrade for correct order interpretation and customer advice
- Responsible for delivering world class customer service to our customer base

- Answer customer inquiries on Alibaba and via email
- Help customers with questions about products, orders, shipping, etc

- Support and handle all customer requirements (pick-up and delivery arrangements, free time, closing time, SI cut-off, customs clearance, cargo insurance, etc
- Ensure all charges and related documents are collected from customers, overseas partners, and local agents

- Complete daily customer service activity within respective customer servicing cluster, including standard operating procedure (SOP), shipment reports, system operation, customer requirements
- Work closely with terminal handling team/ nominated agent/local service suppliers to ensure cargo operation and dispatch of airfreight in accordance with relevant parties

- Handled customer inquiries via inbound/outbound calls and live chat, delivering prompt, accurate, and satisfactory solutions to their concerns and service requests
- Enhanced customer experience at SF International Express by demonstrating professionalism, empathy, and a strong service mindset in every interaction

- Collaborate closely with the back-office services for Customer Order Management to ensure timely fulfillment of orders, processing of order changes and escalation of NCMs
- Additional tasks within Customer Service team: Provide efficient back-up to team-mates
Xem tất cả: CÔNG TY TNHH BASF VIỆT NAM tuyển dụng việc làm

- Trình độ học vấn:Tốt nghiệp Cao đẳng/Đại học chuyên ngành Ngoại thương, Logistics, Kinh doanh quốc tế, Xuất nhập khẩu hoặc các ngành liên quan.
- Nắm rõ các loại chứng từ vận tải (B/L, D/O, giấy báo hàng) và quy định liên quan.

- Respond clearly, promptly, tactfully to customers' inquiries regarding the status of their accounts
- Prepare basic documents in response to orders received from sales personnel or from established customers

- Customer service and care of the customer
- Customer service and care of the customers

- Provide 1:1 customer service via OTT platforms, ensuring timely and helpful assistance
- At least 3-4 years of relevant experience in international Customer Support/Service (especially from education sector will be a plus)

- At least 3-5 years customer service experience handling the responsibilities outlined above
- Previous background should include knowledge of parts and nomenclature as well as demonstrated ability to deal with customers

- Làm chứng từ hàng nhập:Submit manifest, kiểm tra HBL, MBL , gửi AN, EDO, DN cho khách hàng theo dõi update lô hàng cho khách hàng đến khi kết thúc, .
- Tham gia đầy đủ các chế độ BHXH, BHYT, BHTN theo quy định của nhà nước và nhiều chính sách đãi ngộ khác.

- Work closely with customers, carriers, customs brokers, and internal teams to ensure timely cargo movement and documentation accuracy
- Track shipments and provide status updates to customers and internal stakeholders

- Liaise with customers, shipping lines, vendors, and overesea offices to handle Air and Sea export and import shipments
- Issuing the debit note/invoice to customers/ oversea partners
Mọi người cũng đã tìm kiếm
Chức danh: Customer Service Staff · nhân viên customer service · Customer Service Supervisor · Customer Service Executive · IT Specialist
Địa điểm: Hà Nội · Hồ Chí Minh · Đà Nẵng · Cần Thơ · Hải Phòng · thêm ›
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