Trang 2 - Việc làm customer service supervisor tại Hồ Chí Minh (1.654 việc)

- Provide accurate and satisfactory answers to customer queries/ concerns via phone, email, webchat, LinkedIn, [protected info] other social media interactions within service level agreement
- Follow communication "scripts" when handling different topics, understand and strive to meet or exceed call center metrics while providing excellent consistent customer service

- Execute customer service requirements from Bookings, Cargo movement to Data, Transmission, Documentation, and Invoicing
- Cooperate with customers, warehouses, agents and shipping lines, other partners to handle the shipments

- We are seeking a highly motivated and experienced Customer Service Team Leader to lead our English-Speaking customer service team serving the US market (financial service - debt settlement)
- Minimum of 2-3 years of experience in customer service roles, including at least 1 year in a team leader or supervisory position managing 7-10 members

- Team Managers are responsible for schedule adherence and communication with customers on recovery issues, maintaining composure in critical situations, and communicating well with internal and external employees
- Manage CSRs, provide feedback & coaching to CSRs to improve service quality
Xem tất cả: Công ty TNHH iTechwx tuyển dụng việc làm

- Prior experience in customer service, sales, or online chat support is preferred
- Respond to customer messages through website chat, email, or social media
Xem tất cả: CÔNG TY TNHH GEW VIỆT NAM tuyển dụng việc làm

- Từ 2 năm kinh nghiệm Customer Service ở các công ty forwarder

- Manage and supervise daily reception operations, ensuring professional service and a positive customer experience
- Directly welcome, guide, and assist patients, customers, and doctors throughout the consultation process

- To contact and dealing with the Customer for relating task (directly by email, phone, MS
- To manage and coordinate tasks relating the assigned Customers to ensure it run smoothly

- Communicate with Suppliers/Shipping Companies/Customers/Overseas offices effectively, providing good customer service and timely response to enquiries
- Proactive working attitude, good service mind and pay attention to details

- Customer Review Management: Monitor and handle customer feedback on review platforms
- Customer Satisfaction Monitoring: Analyze daily feedback to assess customer satisfaction and improve support processes
Xem tất cả: LF Global Tech tuyển dụng việc làm - Việc làm tại Hồ Chí Minh

- Collaborate closely with the back-office services for Customer Order Management to ensure timely fulfillment of orders, processing of order changes and escalation of NCMs
- Additional tasks within Customer Service team: Provide efficient back-up to team-mates

- Support and handle all customer requirements (pick-up and delivery arrangements, free time, closing time, SI cut-off, customs clearance, cargo insurance, etc
- Ensure all charges and related documents are collected from customers, overseas partners, and local agents

- Answer customer inquiries on Alibaba and via email
- Help customers with questions about products, orders, shipping, etc

- Other tasks assigned by Customer Service Manager
- Reports directly to the Customer Service Manager/Assistant

- At least 03 years of experience in Customer Service Position or similar
- Receive information from customers (PO, spec, packaging, testing requirement)

- Prepare shipment invoices to customer, prepare the payment to carrier and buy the MB/L
- Send pre-alert to overseas offices within 3 working days after on board date, trace the shipment and report shipment status to customer and overseas offices
Xem tất cả: Công Ty TNHH S.F. Express tuyển dụng việc làm

- Tư duy dịch vụ khách hàng (Customer Service Mindset)
- Ghi nhận đầy đủ thông tin khách hàng vào hệ thống CRM (Customer Relationship Management)

- Provide 1:1 customer service via OTT platforms, ensuring timely and helpful assistance
- At least 3-4 years of relevant experience in international Customer Support/Service (especially from education sector will be a plus)

- At least 3-5 years customer service experience handling the responsibilities outlined above
- Previous background should include knowledge of parts and nomenclature as well as demonstrated ability to deal with customers

- Handled customer inquiries via inbound/outbound calls and live chat, delivering prompt, accurate, and satisfactory solutions to their concerns and service requests
- Enhanced customer experience at SF International Express by demonstrating professionalism, empathy, and a strong service mindset in every interaction
Mọi người cũng đã tìm kiếm
Chức danh: Customer Service Supervisor · Customer Service Staff · nhân viên customer service · Customer Service Executive · sale supervisor
Địa điểm: Hà Nội · Hồ Chí Minh · Đà Nẵng · Cần Thơ · Hải Phòng · thêm ›
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